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From224US$ /night
Check-in
10Dec2025Select date
Check-out
11Dec2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, Mexico, 77710
-
Close to Playacar Beach
Perfect
8.4
8.6
/10
4.5
/5

Iberostar Waves Quetzal is a 5-star beachfront hotel featuring direct access to one of the Riviera Maya's best beaches and an extensive all-inclusive experience. The resort offers a range of activities for all ages, with an emphasis on environmental sustainability and family-friendly options.

Rooms & Amenities

Rooms at Iberostar Quetzal include air conditioning, a mini-bar, a private bathroom, and a balcony with views of the garden or jungle. The hotel provides a mix of double rooms and suites, catering to various needs and preferences.

Dining Options

Dining options include an international buffet featuring live cooking demonstrations, an Italian restaurant with freshly made pizzas, and an Asian restaurant offering sushi and teppanyaki. The resort also features a snack bar located by the beach and pools for quick bites.

Leisure & Family

Iberostar Waves Quetzal offers a variety of leisure activities, including four outdoor pools, a fitness room, and water sports such as kayaking and snorkeling. The Star Camp program provides kids with a range of fun activities, while adults can relax at the on-site SPA Sensations.

Location & Activities

With direct access to the beach, guests can easily enjoy aquatic sports and dive trips at the PADI Certified Scuba Center. The hotel is located 3 km from the center of Playa del Carmen and offers convenient access to public transport options.

Must-do experiences

  • Visit Tulum's Mayan ruins for stunning coastal views.
  • Savor fresh ceviche at El Pirata along the beachfront.
  • Explore the vibrant Mercado 28 for local crafts and souvenirs.
  • Snorkel in the cenotes like Gran Cenote for unique underwater sights.
  • Catch the evening show at Xcaret for a taste of Mexican culture.
View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Near Beach
2 persons
35 m² 
2 King Size Beds
Shower
Coffee machine
Junior Suite
2 persons
38 m² 
1 King-size bed
Shower
Coffee machine
Premium Tropical View
2 persons
35 m² 
2 King Size Beds
Tropical view
Shower
Coffee machine
Last Room Available
2 persons
35 m² 
2 King Size Beds
Shower
Coffee machine
Click button to see more rooms
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Price and Room Availability Calendar

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Locker room
  • Smoke detectors
  • Electric vehicle charging station
  • Key card access

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Tennis court

Services

  • Housekeeping

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar

Business

  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Entertainment
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Dining Onsite

At Iberostar Waves Quetzal, dining is a vibrant tapestry of local and international flavors. Delight in the rich heritage of Mexican cuisine, enjoy fine Italian dishes, or experience the allure of Japanese and Mediterranean styles, all set in lush, tropical surroundings that enhance each culinary adventure.
Iberostar Waves Quetzal Hotel Playa del Carmen Restaurant photo
Iberostar Waves Quetzal Hotel Playa del Carmen Restaurant photo
Iberostar Waves Quetzal Hotel Playa del Carmen Restaurant photo

Restaurante mexicano Uxmal

Mexican
Ambiance
Open-air dining under thatched roofs, surrounded by exotic plants, toucans, and flamingoes.
Key Offerings
An enticing selection of traditional Mexican dishes including fresh tacos and regional specialties, served from noon to evening.
Reservation
No
Lunch: 12:00 - 17:00; Dinner: 18:30 - 21:00 (Daily)

La Gondola

Italian
Ambiance
Cozy and inviting setting, perfect for intimate dinners with a glimpse into traditional Italian cooking.
Key Offerings
A la carte menu featuring classic Italian favorites, encouraging guests to indulge in their culinary pleasures.
Reservation
No
Dinner: 18:00 - 21:00 (Daily)

La Hacienda

Mexican, Steakhouse
Ambiance
A lively atmosphere combining the heartiness of a steakhouse with the vibrancy of Mexican culture.
Key Offerings
Savory steak selections paired with traditional Mexican sides, available for both lunch and dinner.
Reservation
No
Lunch: 12:00 - 17:00; Dinner: 18:00 - 22:00 (Daily)

Restaurante Japones Bonsai

Japanese
Ambiance
A serene dining space that celebrates the art of Japanese cuisine in a tranquil setting.
Key Offerings
An array of sushi and traditional Japanese dishes that bring a taste of Asia to the tropical surroundings.
Reservation
No
Dinner: 18:30 - 21:00 (Daily)

Restaurante Mare Nostrum

Mediterranean
Ambiance
A calm and refreshing environment reflecting the essence of Mediterranean cuisine.
Key Offerings
Offers a variety of regional Mediterranean dishes, providing a delightful feast for the senses.
Reservation
No
Hours vary.

Restaurante Buffet

International
Ambiance
Spacious buffet setting with lively atmosphere, showcasing diverse culinary stations.
Key Offerings
An international buffet featuring popular Mexican dishes, tacos, and a myriad of global flavors for lunch and dinner.
Reservation
No
Hours vary.

Location

Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, Mexico, 77710
Map view
Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, Mexico, 77710
Nearby
Piste Cyclable sur Paseo Xaman-Ha
410 m
Restaurants
Steakhouse
880 m
Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla
Les Crepes de Paris
2.6 km
Avenida Paseo Xaman-Ha 25 Playacar Center
Explore Playa del Carmen
Local Highlights
Top Attractions
Activities
Dining
Entertainment
Playacar Beach
Playacar Beach
15-minute drive
A picturesque stretch of soft sand and crystal-clear waters perfect for sunbathing and beach activities.
Quinta Avenida
Quinta Avenida
10-minute drive
The main pedestrian avenue filled with shops, restaurants, and vibrant nightlife, offering great local vibes.
Rio Secreto
10-minute drive
An underground river with stunning rock formations and unforgettable guided tours exploring the cave system.
Cenote Calavera
Cenote Calavera
9-minute drive
A unique cenote known for its crystal-clear waters, ideal for swimming and snorkeling adventures.
Xcaret Park
10-minute drive
A popular eco-archaeological park featuring exhibitions, shows, and natural attractions including beaches and cenotes.
Piste Cyclable sur Paseo Xaman-Ha
5-minute walk
A scenic bike path for cycling enthusiasts, offering a leisurely ride through lush landscapes close to the hotel.
Alltournative
5-minute drive
Adventure tours into the jungle, including zip-lining and ATV rides, perfect for thrill-seekers.
Yoga Classes
10-minute drive
Relaxing yoga sessions available at nearby studios, promoting wellness in a tranquil beach setting.
Steakhouse
Steakhouse
11-minute walk
Casual dining atmosphere specializing in grilled meats and seafood, with hearty portions and a varied menu.
Les Crepes de Paris
Les Crepes de Paris
10-minute drive
Charming spot for authentic French crepes and galettes, perfect for dessert lovers and brunch enthusiasts.
Mahi Golf Course Restaurant
10-minute walk
Overlooks the beautiful golf course and offers a menu of fresh seafood and local dishes in a relaxed atmosphere.
El Fogón
10-minute drive
A local favorite serving delicious Mexican cuisine with an emphasis on tacos and grilled specialties.
Cenote Club
15-minute drive
A vibrant nightlife spot known for its live music, DJ sets, and energetic dance atmosphere suitable for all ages.
Los Fundadores Park
Los Fundadores Park
10-minute drive
Family-friendly park featuring live performances and cultural events against a backdrop of beautiful coastal views.
Jazz Night at La Casa de la Cultura
15-minute drive
Weekly events showcasing local and international jazz artists, perfect for music lovers looking for a cozy setting.
Teatro de la Ciudad
10-minute drive
Host to a variety of performances from theater to dance, offering a glimpse into local culture and arts.
Getting around
City Centre
Playa del Carmen5 min  ·  3.1 km
Airports
Aeropuerto de Playa del Carmen (PCM)5 min  ·  3.2 km
Cancun (CUN)90 min  ·  59.9 km

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.4
8.4/10 based on 142 reviews
Augustus
United States, February  2025
7.0/10

My first visit to this Iberostar resort was both exciting and a bit disappointing. The staff were incredibly friendly and attentive, which made a positive impression. However, the dining experience left something to be desired, especially the steak and grilled options. The beautiful surroundings with wildlife added charm, but the noise from nearby entertainment at night may not suit everyone. Overall, it's a great place for animal lovers, but the food quality and room comfort could use some improvement.

Rooms
6.0
The room was clean, but the bed was hard and noisy at night due to its proximity to the theater.
Service
9.0
The staff went above and beyond, with special thanks to Gilberto for great service.
Location
8.0
The resort is close to the beach and pool, but the animal sounds can be disruptive early in the morning.
Dining
5.0
Dining at the steakhouse was disappointing, but La Gondola offered a diverse and delicious buffet.
Facilities
7.0
The resort had beautiful animal exhibits, though the noise factor may detract from overall relaxation.
William
United States, January  2025
7.8/10

We had a lovely stay at this resort, feeling safe in the gated community surrounded by the beauty of nature. The dining options were varied and generally good, but we experienced some discomfort due to noise from the nearby theater at night. Overall, this place provides good value for money, but be prepared to reserve your loungers early in the morning if you want a shaded spot by the pool.

Rooms
7.0
The rooms are basic, clean, and overlook beautiful flamingos and waterfalls, but can be noisy at night due to proximity to the theater.
Service
8.0
The service was friendly and hospitable, particularly at the beach palapas, where staff were always willing to help.
Location
9.0
The location is fantastic, nestled in a beautiful jungle setting within a gated community, making it feel safe and serene.
Dining
7.0
The dining experience offered a decent variety, especially at the buffet, but some meals were a bit hit or miss.
Facilities
8.0
The facilities are well-kept with multiple pools to choose from, but finding shaded loungers can be a challenge.
Brian
United States, January  2025
7.2/10

Our stay was quite enjoyable at this resort. The grounds were well-maintained and bustling with wildlife, which added to the charm. While the beach offered stunning views, I struggled a bit with the lack of shaded seating. The rooms were comfortable, but I found the dining options underwhelming at times. Overall, it was a good experience, though I'd consider different timing for our next visit due to the heat.

Rooms
8.0
The rooms were clean and spacious, giving us enough space to feel comfortable. However, there was some humidity, which made it feel damp at times.
Service
7.0
Service was attentive from the start, creating a welcoming atmosphere. However, some staff could be a bit rushed, which affected the overall experience.
Location
8.0
The resort is situated near Playa del Carmen, which is quite convenient for exploring; however, the walk can be long under the hot sun.
Dining
6.0
While some meals were decent, the dining experience was hit-or-miss. I found myself wishing for more consistent quality, especially at the buffets.
Facilities
7.0
Facilities were generally good, with a lovely pool area perfect for relaxing, but the beach could use more shaded loungers to accommodate everyone.
Rebecca
United States, January  2025
7.8/10

The Iberostar Quetzal offers a spacious and family-friendly atmosphere with beautiful grounds and a vibrant jungle theme. While the food is generally good and the service is attentive, families should ensure they book their rooms close together as there can be issues with room assignments. Additionally, the lack of a beach bar is a missed opportunity for a truly relaxing experience. Overall, it's a solid choice for families looking for a getaway, but with some limitations.

Rooms
7.0
The rooms were spacious but a bit scattered around the resort, which complicated our family's stay. We faced some issues with room allocation, needing to be close by for the kids.
Service
9.0
Service throughout the resort was wonderful with staff going out of their way to cater to our needs. A small tip goes a long way, making the experience even better.
Location
8.0
The resort is beautifully located with stunning jungle landscapes and a picturesque beach. However, paths can be somewhat dark due to the thick trees, requiring some caution while walking at night.
Dining
8.0
Dining was a highlight with a variety of buffet options and several a-la-carte restaurants that provided a great quality experience. I particularly enjoyed the Mediterranean restaurant.
Facilities
7.0
The amenities include a large pool and a lovely beach area for relaxation. However, the absence of a dedicated beach bar was a disappointment.
Beautiful jungle theme
Room allocation issues
Sean
United States, December  2024
7.4/10

Our stay at the resort was pretty pleasant overall, highlighted by beautiful grounds and plenty of activities. While the cleanliness was impressive and the staff were extremely accommodating, we faced some challenges with limited shade at the beach and issues regarding chair availability. Dining could also be improved, particularly with reservations and food supply during busy hours.

Rooms
7.0
The rooms were nice and clean, but the bathroom was a bit too small for two people to be in at the same time. We had a good view and location close to the pool.
Service
9.0
The service was exceptional; the staff went above and beyond to ensure our needs were met, and it felt nice that they weren't overly focused on tips.
Location
8.0
The location was fantastic, particularly with its proximity to the outdoor market and Playa del Carmen. However, walking there in the heat was a bit much.
Dining
6.0
The buffet was decent but lacked variety for dinner. We struggled with making reservations ahead of time and occasionally found popular items ran out at snack bars.
Facilities
7.0
The pool and beach facilities were clean, but there weren't enough shaded areas, and the chair situation could get chaotic.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
is available in for free.
Breakfast
The hotel Iberostar Waves Quetzal serves a full breakfast for free. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Portuguese
Number of rooms:
20
Former name
iberostar quetzal
FAQs
About Iberostar Waves Quetzal
What is the distance between Iberostar Waves Quetzal and Aeropuerto de Playa del Carmen?
Iberostar Waves Quetzal is located 5 km from Aeropuerto de Playa del Carmen.
What are the check-in and check-out times at Iberostar Waves Quetzal?
Check-in is at 15:00 and check-out is by 12:00.
What amenities are available in the rooms at Iberostar Waves Quetzal?
Rooms feature air conditioning, free Wi-Fi, a flat-screen TV, a coffee machine, and a balcony.
What dining options are available at Iberostar Waves Quetzal?
The hotel offers an on-site restaurant serving Mexican cuisine and a pool bar for casual dining.
Is there a kids' club at Iberostar Waves Quetzal?
The hotel features a kids' club and an innovative activity program for children aged 4 to 17.
What wellness facilities does Iberostar Waves Quetzal provide?
Guests can enjoy a full-service spa, sauna, steam room, and outdoor swimming pool.
Is parking available at Iberostar Waves Quetzal?
Free public parking is available on-site without reservation.
What language does the staff at Iberostar Waves Quetzal speak?
The staff speaks German, English, Spanish, and French.
What attractions are near Iberostar Waves Quetzal?
Nearby attractions include Xcaret Theme Park, which is a 10-minute drive away, and Playa del Carmen city center, located 3 km away.
What kind of beach access does Iberostar Waves Quetzal provide?
Iberostar Waves Quetzal offers direct access to one of the Riviera Maya's best beaches.
Does Iberostar Waves Quetzal provide evening entertainment options?
Yes, the hotel features evening entertainment for guests.

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